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Upcoming Events

Monthly Dinner Meeting with CE Credits

At DeerCreek Golf & Country Club Jacksonville, FL

Social Hour Cash Bar Begins at 5PM

Dinner Meeting Begins at 6PM

Speaker: Terry Sutton

From: Stephens Engineering Consultants Inc.

Topic: "Interesting Hoarding - Handling Claims in a Cluttered Setting"

CE: 1 CE Hour Optional



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Contact Us

President: Natalie Johnson - Allstate
Email: cd3n3@allstate.com
(800) 829-1934

jaxclaimsNatalie began her career with Allstate Insurance Company in 1977 and is currently the Unrep Casualty Adjuster in Jacksonville, Fl. She has held many positions and worked in numerous disciplines within the company during her career including support, personal lines, field auto adjusting, homeowner adjusting, managing an Unrep Casualty Unit and Subrogation. Natalie is enjoys what she does. It has not just been a job to her, but a career built on service to others. Natalie is married to Richard A. Johnson, a CFP and has two children, Marshall, 18 and Rudi age 11. She holds the designation of Senior Claims Law Associate from fortunate that even after 30 years she still the American Educational Institute.

Vice President & Membership Chair:
Jeanette Lanier - Citizens
Email: jeanette.lanier@citizensfla.com
(904) 296‐6105

Jeanette LanierShe began her career in the insurance industry in 1977 with USAA Cupertino, CA. Upon moving back to Jacksonville in 1980 – she worked with the commercial trucking company, CCIC in the first party unity where she obtained her multi-line adjuster’s license. Jeanette is actively involved in the Insurance Women of Jacksonville, where she has held the position of treasurer for two years In 1983 she joined Hanover Insurance Company. Jeanette recently joined Citizens Property Insurance Corporation as Liability Claims Examiner.

Treasurer: William Hannah - Allstate

Secretary: Cynthia Rodda, Allstate
(904) 220-0911

Cynthis RoddaCindy obtained her Bachelor of Science degree from Florida State University in 1987. Cindy began her career with Allstate Insurance Company in 1988. Cindy holds the designation of Senior Claims Law Associate from the American Educational Institute. Cindy is also an Arbitration panelist for Arbitration Forums. Cindy is a new member of the JCA and is looking forward to her new duties with the JCA as Treasurer for 2009.

Immediate Past President
Board of Directors & Chairwoman of the Board:

Polly App, Allstate
Email: pappa@allstate.com

Polly AppPolly started her insurance career at Nationwide Insurance Company while she was going to school at UF in Gainesville. She then moved to Jacksonville and worked as an Adjuster for the Independent Fire and Casualty, Crawford and Company, Scibal Associates and Florida Insurance Guarantee Association. Polly handled transportation claims while at Landstar and currently a Senior Adjuster at Allstate. She has served that Jacksonville Claims Association for many years as an officer and director and was the association president for two years. She remains on the Board of Directors today and assists many committees.

Board Member & Resource Guide Chair:
John O'Dell - CCPAC, Inc.

Email: jodell@ccpac.com
(904) 322-0383

John OdellJohn O’Dell is Executive Director Certified Claims Professional Accreditation Council, Inc. He was formerly Director of Risk Management for Landstar. He has served as past President, Chairman and Board member of the Jacksonville Claims Association and the National Transportation Loss Prevention and Security Council of American Trucking Association. He is currently an Arbitrator with the National Transportation Arbitration Board. John serves as the Executive Director of the Certified Claims Professional Accreditation Council. He also currently serves on the Board of Directors of the Transportation Loss Prevention and Security Association

Board Member & Legal Chair:
James C. Rinaman, III, Esq. - Law Offices
Email: jrinaman@rinamanlaw.com
(904) 421-6900

James RinamanA Florida native, James earned his BS degree from the University of Florida and his J.D. from Florida State University. He served in the U.S. Army Judge Advocate Corps and served as a Major in the Florida National Guard and Army Reserve. James is a member of the Florida Bar, Florida Defense Lawyers Association, Defense Research Institute, Medical Claims Defense Network and the Jacksonville Bar Association. He was with Hinshaw & Culbertson prior to joining McConnaughhay, Duffy, Coonrod, Pope & Weaver, PA and in 2003 founded James C. Rinaman III & Associates, PA with offices in Jacksonville and Pensacola, Florida.

Board Member & Meetings Chair:

Judi Zills, Mutual Risk Services
Email: zills11@yahoo.com

Judi MillJudi obtained her MBA from Jacksonville University in 2004. She began adjusting claims in 1974 with Crawford and Company in Lakeland, Florida and obtained her State all-lines 5-20 license in 1975. Judi relocated to Jacksonville in 1982 with Cigna in their worker’s comp center. Subsequently, she worked for Zenith Insurance Company for ten years as Senior Field and Fraud Investigator. She is currently with Mutual Risk Services, Inc. as an All- Lines Senior Field Investigator. She is an active member of JCA and has served as a committee chair for several terms.


Golf Committee – Chairman:
Bill Schwab - Complete Claims Service

Email: billschwab09@gmail.com
(904) 694-1100

Bill SchwabBill Schwab is the Account Manager for Complete Claims Services based in Jacksonville Beach. Bill is a 1984 graduate of Florida State University with a degree in Business Administration. He is and has been an active member of JCA for many years and was recognized for his service and conferred a Life Member in 2006. Bill is an avid golfer.

Golf Committee - Co-Chair:
Heather Kerlin - Adjuster


Heather KerlinHeather is a claims adjuster with Florida Family Insurance. Prior to her current employment she worked for Crawford and Florida Insurance Guarantee (FIGA). Heather has served as an active committee chair and member the Jacksonville Claims Association for many years.


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