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Upcoming Events

Monthly Dinner Meeting with CE Credits

At DeerCreek Golf & Country Club Jacksonville, FL

Social Hour Cash Bar Begins at 5PM

Dinner Meeting Begins at 6PM

Speaker: Terry Sutton

From: Stephens Engineering Consultants Inc.

Topic: "Interesting Hoarding - Handling Claims in a Cluttered Setting"

CE: 1 CE Hour Optional



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By Laws

Canon of Ethics
Article 2 - Purposes
Article 3 - Membership
Article 4 - New Members
Article 5 - Officers
Article 6 - Amendments
Article 7 - Election
Article 8 - Committees
Article 9 - Dues
Article 10 - Complaints
Article 11 - Code of Ethics
Article 12 - Rules of Order
Article 13 - Scholarship
Article 14 - Charity

Constitution and By-Laws of the Jacksonville Claims Association


Whereas, this association is mindful of its individual and collective duty to furnish to the insurance industry, the public, and its members a professional service denominated by honesty of work, fealty of purpose and diligence of effort; and

Whereas, in that connection this association feels it needful for the benefit of its own members as well as the insurance industry and the public at large to state these purposes to give proper direction and assurances.

Now, therefore, it is hereby moved that his association adopt the below cited Canons of Ethics for the guidance of its members and as an advertisement to their clients and the public of its honest, faithful service which its members have given and do intend henceforth to give:

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Canons of Ethics

To conduct ourselves and our profession so as to inspire public confidence by fair and honorable dealings.

To promote, by our attitude towards the public, the proper regard for the profession of claims people.

To approach the investigation of claims without prejudice or bias.

To render complete and truthful reports of facts and condition bearing on the case.

To disregard influences tending towards improper and extravagant settlements and to diligently and honestly represent our company in the adjustment of claims.

To render at all times a service of the highest quality to the claimant and the companies we represent.

Formed October 3, 1932
Constitution and By-Laws

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Article 1 - Name

The name of this organization shall be JACKSONVILLE CLAIMS ASSOCIATION.

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Article 2 – Purposes

The purpose of this Association shall be:

To promote harmony and good business relations among members; to exchange information concerning matters of interest; to discuss common problems and to develop a high standard of ethics.

To encourage such administration of claims as will result in prompt and just settlement of all meritorious claims.

To develop cooperation among all members in vigorously exposing and resisting deceptive, unscrupulous or unethical claims or loss practices indulged in by any person.

To promote a feeling of good will, friendship, cooperation, and understanding between the members.

To provide programs to keep the membership in touch with new developments of general interest.

To bring about the uniform treatment of common problems affecting all members without binding any member to adhere to a plan incomparable with the best interest of this Company because of individual circumstances.

To work continuously toward assisting and improving the services of its members and to cooperate fully with the companies and persons represented in this organization.

To join and cooperate fully with other organizations with like objectives in solving common problems.

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Article 3 – Membership

The membership of the Association shall be composed of persons acceptable to the Association who are:

Directly engaged in claims handling or in the supervision of those engaged in claims handling. Claims handling is defined to mean spending the majority of time in the investigation, negotiation, and settlement of insurance claims, or supervising or managing person so engaged.

Attorneys whose principal practice is insurance defense.

Appraisers and surveyors whose major duties are devoted to insurance claims and who do not engage in the business of REPAIR OR SALES.

Retired members in good standing whose present status does not conflict with active member qualifications.

Sponsors as set out in Section 5.

The name of the proposed member is to be first submitted to the Membership Committee and thereafter submitted to members of the Association for action based on the recommendations of the Committee.

To overrule the recommendation of the Membership Committee requires a two-thirds vote of the members present. To affirm will take the majority vote of those present.

Any eligible person may be nominated and sponsored for membership at any regular meeting by any member then in good standing. Such nomination may be made orally from the floor, but it must also be submitted in writing to the Secretary stating the applicant’s full name, mailing address, telephone number, employment affiliation, name sponsoring member, and date of nomination. The Secretary will then submit all nominations to the chairperson of the Membership Committee. If any member of good standing opposes the admission of any particular nominee, it shall then be that member’s duty to contact any member of the Membership committee before the next regular meeting and advise the committee accordingly. Unopposed nominations will be acknowledge accepted into membership. Opposed nominations will be deferred for investigation and recommendation by the Membership committee and then admitted by a two-thirds majority vote at the meeting during which the recommendation is made.

Those persons who do not meet the requirements for membership as set forth in Article 3, Section 1, subparts one through four, but who perform a majority of their professional services for insurance companies and self-insured in the settlement and handling of losses, may, upon payment of an annual fee as determined by the Executive Committee, be designated as a sponsor of the Claims Association. Sponsors are entitled to attend association functions and monthly meetings unless a majority of the Executive Committee designates a meeting closed to all but voting members. Sponsors shall submit applications annually and shall be so designated upon affirmative vote of three-fourths of the Executive Committee. The Executive Committee may, at its discretion, limit the number of sponsors at any time.

Members or sponsors of the Jacksonville Claims Association may be expelled or suspended according to such procedure as may be established for violation of this Constitution and By-Laws or regulations established thereunder or the Code of Ethics or for any other conduct which will tend to cause discredit to fall upon the organization as a whole. It shall be the duty of any member or sponsor to report such misconduct to the Executive Committee. Any member or sponsor, about whom the complaint is filed, shall be duly notified of the charges immediately and shall have the right to answer and be heard. The recommendations and investigations of the Executive Committee shall be made and presented to the membership with affirmation of said recommendations based on the majority vote of those present and two-thirds vote of the members present to overrule.

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Article 4 - New Members

The Secretary shall include the names of current nominees on meeting notices mailed to the membership.


An application must be completed.

Said application is submitted to the Secretary who reads it at the next meeting, stating that the following parties have submitted an application for membership.

The Secretary then submits these applications to the membership committee through the chairman.

Notice shall be given to the membership that if anyone objects to the name or names submitted that they should contact the membership committee before the next meeting.

Unopposed nominations, if approved by the membership committee, are automatically accepted and will be announces at the next meeting. (Then dues will be accepted and should be promptly paid.)

Opposed applicants must be voted on at the next regular meeting by two-thirds vote of the members present. If the members vote to overrule any objections, then they are accepted.

Any nominated parties shall be asked to leave the room while the voting is going on, so that the membership may be advised of the objections.

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Article 5 - Officers – Duties and Responsibilities

The officers of the Jacksonville Claims Association will be as follows: President, Vice President, Secretary and Treasurer.

Such offices shall be members in good standing and shall be nominated from the floor and/or by a slate presented by the Nominating Committee of three or more members previously appointed by the President and shall be elected by a majority vote of the members present at the regular meeting at which such election takes place.

The officers shall be elected annually at the November meeting and shall take office a t the close of said meeting. Such officers shall serve until their successors are elected and qualified.

In the event any officer, other than the President, is incapacitated for a lengthy period or should resign, be transferred, dies, or incapacitated for any other cause, such office may be declared vacant by two-thirds vote of the Executive Committee and the office shall be filled by a Special Election at any meeting of the membership of the Association.

The President shall be in charge of the affairs of the Association. He/She shall preside at all meetings of the Association and Executive Committee during his/her term of office. He/She shall appoint all committees except the Executive Committee.

The Vice President shall act in case of disability or absence of the President. In the event of a vacancy in the office of President caused by incapacity or removal from office by resignation, death or any other cause, the Vice President shall automatically advance to the office of President and shall serve in such office for the balance of such term of said incapacitated President.

The Secretary shall take the minutes of all meetings of the Association and Executive Committee and shall keep written transcriptions of all such meetings which shall be read and approved at the next succeeding meeting of the membership and which shall be available to any member, upon request, at such time as shall be reasonable and proper. The Secretary shall be charged with carrying out correspondence on behalf of the Association. He/She shall send out proper notices of such meeting and its place. He/She shall keep an active roster of the membership, both as to individual names and company affiliations with proper addresses.

The Treasure shall be the sole custodian of the monies of the Association and any funds collected by the Association on behalf of any activity in which the Association might be interested. He/She shall collect and be the custodian of all dues and assessments voted by the membership and shall dispose of all funds in accordance with the direction of the Executive Committee or membership. He/She shall be under appropriate bond, the amount thereof to be determined by the Executive Committee. He/She shall sign all checks on funds of the Association.

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Article 6 – Amendments

This Constitution and By-Laws can be amended only by two-thirds affirmative vote of the members in good standing present at any regular membership meeting, or at any special meeting for that purpose called, provided such amendment shall be plainly stated in the call of the meeting at which they are to be considered.

Due notices by mail of which meeting such amendments are to be considered must be given to every member at least five days prior to the meeting. Due notices of such meeting shall be given by mailing a copy of same to the last known address of the member at least five days prior to the meeting, postage prepaid.

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Article 7 – Election

The election of officers shall be by secret ballot in the event more than one name is proposed. Otherwise, a plurality vote shall be necessary to election.

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Article 8 – Committees

It shall be the duty of the President to appoint members to one of the following standing committees to serve at his/her discretion/

Legal Committee. It shall be the duty of this Committee to assemble and disseminate information as to existing or proposed legislation, court decisions affecting the insurance industry, and the membership, and it shall recommend to the Association, the procedure in any situation in which action shall be deemed advisable.

Directory Committee. The duty of this Committee will be to plan, prepare, and publish the annual directory.

Program Committee. It shall be the duty of this Committee to arrange programs and to bring up for discussion phases of claim work or interest and value to the membership and to secure suitable speakers for the meetings.

Entertainment Committee. It is stated as a desire of this Association that in lieu of one of the meetings between May and October annually there shall be an outdoor social for the entire membership, their families and friends, and that in lieu of the October meeting annually there shall be a fall social for such membership and their families. It shall be the sole duty of this Committee to carry out the full arrangements for these two enumerated functions making timely reports to the membership and recommending places, dates, charges to be made, etc.

Placement Committee. It shall be the duty of this Committee to keep a roster of job applicants and make this information available to the membership.

Membership Committee. It shall be the duty of this Committee to assist the Treasure in collection of all dues and assessments and to assist the Secretary in compiling a proper list of active members. This Committee shall investigate and pass on all requests for expulsion from membership and shall undertake programs to encourage the enlargement of membership and the attendance at meetings. It shall be the duty of this Committee to prepare and distribute to all members a roster of active members. It shall be the duty of this Committee to investigate all complaints by members or others against any members and to submit reports to the Association with recommendations.

The President may appoint any other committee which may become advisable.

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Article 9 – Dues

The annual dues for membership in the Association shall be $25 payable on or before April 1 of each year. The annual dues for sponsor membership in the Association shall be $50 payable on or before April 1 of each year. Reinstatement shall be made only after thorough investigation by the Membership Committee and its full report and recommendations submitted to the membership at one of its regular meetings.

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Article 10 - Complaints

It shall be the duty of any member to report to the Executive Committee any breaches of the Constitution or By-Laws or Code of Ethics or any other business or conduct tending to bring discredit to the Association. Such report shall be deemed a privileged communication and shall not subject the members making such report to liability. Any member against whom the complaint is filed shall be duly notified of the general nature of the charge immediately and shall have the right to make an answer. The Executive Committee shall investigate all complaints.

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Article 11 - Code of Ethics

The Code of Ethics of this Association is hereby adopted as part of the rules and regulations. The Code of Ethics is as follows:

  • To conduct ourselves in our profession so as to inspire public confidence by fair and honorable dealings.
  • To promote, by our attitude towards the public, the proper regard for the profession of claims people.
  • To approach the investigation of claims without prejudice or bias.
  • To render complete and truthful reports of facts and condition bearing on the case.
  • To disregard influences tending towards improper and extravagant settlements and to diligently and honestly represent our company in the adjustment of claims.
  • To render at all times a service of the highest quality to the claimant and the companies we represent.

It is further agreed that in addition thereto, the Statement of Principles as setout by the American Bar Association and adopted by the insurance industry is also made a part thereof.

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Article 12 - Rules of Order

Roberts Rules of Order, latest edition shall be recognized as the authority governing the meetings of the organization when not in conflict with the Constitution and By-Laws.

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Article 13 - Scholarship

The Bill Tilton Memorial Scholarship Fund shall be awarded annually to any qualified applicant that meets the following requirements:

Applicant must be a resident of the Jacksonville standard metropolitan statistical area, as defined by the Florida Statistical Abstract.

Applicant must be currently enrolled in an accredited college.

Applicant must maintain a 3.0 grade point average.

Applicant must be majoring in business with an emphasis on insurance.

The amount of the scholarship per year will not exceed $500. This amount will be set aside in a separate account yearly. The award will be given at the December meeting of the Claims Association.

The applications will be reviewed by the Scholarship Committee and Executive Board prior to any award being given. Decisions of the committees is final.

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Article 14 - Charity

The Association shall make an annual minimum donation of $500 per year to charity. The first $250 will be paid from the funds received through membership dues of the Association. The remaining $250 will be generated or contributed from other funds collected by the Association. Additional sums may be appropriated or subsequently contributed upon unanimous agreement of the Board of Directors, in the event such sums are reasonably available for said purpose. The President shall appoint, on a yearly basis, a three-person committee which will be authorized to designate the charity or charities to be benefited.

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