Jeanette Lanier - Citizens Property
(904) 296‐6105 X 7240
Jeanette began her career in the insurance industry in 1977 with USAA Cupertino, Ca. Upon moving back to Jacksonville, she worked with the commercial trucking company, CCIC, in the first party unity
where she obtained her multi-line adjuster's license. In 1983, she joined Hanover Insurance Company.
Jeanette has been with Citizens for more than seven years as a Liability Adjuster. Jeanette has been a
member of the JCA since 1980, she held the position of treasurer, and a volunteer of the golf outings
for many years.
President & Membership
Deborah Burgess - Carolina Casualty
Deborah (Debbie) has 30 years of experience in the transportation industry. She earned her Associate
Degree in Insurance Management from Florida Junior College in 2002 while employed by International
Transit Trucking Company as their Safety Director and Risk Manager. Her career in the commercial
insurance industry began in 2003 at Carolina Casualty Insurance Co. Deborah continued her college
education, and upon receipt of her Paralegal Studies Degree in 2006 was promoted to bodily injury
adjuster at Carolina Casualty, a position she still holds.
Cindy Rodda - Allstate
Cindy obtained her Bachelor of Science degree from Florida State University in 1987. She began her
career with Allstate in 1988. Cindy holds the designation of Senior Claims Law Associate from the
American Educational Institute and is a Panelist for Arbitration Forums. She has been an active
member of the JCA for several years and served the office of Treasurer previously.
Natalie Johnson –
Natalie Johnson began her career with Allstate in 1977 and is currently an Unrep Staff Claim adjuster.
She has held many positions within the company and worked in numerous disciplines during her
career, including managing an Unrep Unit and Subrogation. She transferred to Jacksonville in 2002.
She holds the designation of Senior Claims Law Associate from AEI and is a Panelist for Arbitration
forums. She has been an active member of the JCA for several years and has served on the Board of
VP Membership & Sponsorship
Elena Rojas – Peninsula Insurance Bureau
Elena Rojas began her career in 1998 with American Surety Insurance Company. She held several positions
before transitioning to her current position as an Account Manager at Peninsula Insurance Bureau. Her
biggest accomplishment includes overseeing the CAT Operations during Hurricane Season 2004 while
working at Sunshine State Insurance Company. She organized and coordinated day-to-day operations. In
2005, Ms. Rojas was hired by QBE where she worked for 10 years handling Residential, Commercial
Property, General Liability, Auto claims, including moderate Bodily Injury claims. In the spring of 2014, Ms.
Rojas was then hired by Cypress Property & Casualty. She was tasked to develop the Subrogation Unit,
she implemented process & procedures. She provided technical guidance & training to personnel on best
practices to promote the company’s cultural vision. She established a Vendor Management Program to
track efficiency. Additionally, she designed a monthly newsletter which created transparency, awareness and
motivation to meet the company’s recovery objectives.
John O'Dell, ACA, CCA, CCP, Web Site Chair
John O'Dell & Associates
John is an
authorized Top 10 Triangle Club, Kaeser & Blair
Promotional Products Distributor. He brings
over 700 quality promotional products to his
customer that includes just about anything that
a logo can be screen printed or embroidered
including all the top names in sports apparel.
John is also the Executive Director of the
Certified Claims Professional Accreditation
Council Inc. (CCPAC). He has more than 25 years
experience in the transportation industry
specializing in cargo legal liability claims,
cargo loss prevention and cargo security. John
was formerly Director of Risk Management for
Landstar. He currently serves as Director on
the Transportation Arbitration Board
JCA Meeting Planner Co-Chair
Judi Zills - Adjusters' Best Claims Services
Judi obtained her MBA from Jacksonville University in 2004. She began her career adjusting claims for
Crawford & Company in Lakeland, FL. One year later she obtained her All Lines Adjuster license and
eventually relocated to Jacksonville with Cigna in their workers comp center. Subsequently she became
a Senior Field & Fraud Investigator with Zenith Insurance Company for ten years and an All Lines
Senior Field Investigator with Mutual Risk Services, Inc. Judi is now President and CEO of her own
company, Adjusters' Best Claims Services in Jacksonville. www.adjbest.com
D. Edward Williammson, Jr., Esq. - Eraclides, Gelman, Hall, Indek, Goodman & Waters LLC
Ed received his Bachelor’s degree from Jacksonville University in 1991 and his law degree from The Cumberland School of Law in 1995. His practice areas include workers’ compensation, longshore and harbor workers’ compensation, and other injury and employment related litigation. He has been a member of the Florida Bar (Workers’ Compensation Section) since 1995, and is currently a member of the Jacksonville Bar Association (Workers’ Compensation Section). He is a founding member of the E. Robert Williams Inn of Court, and has served on the Statewide Board of Directors of the Friends of 440 Scholarship Organization. Ed is a member of the Florida Bar Association. His bar memberships also include the United States District Court, Middle District of Florida. He has lectured at various seminars, including continuing education classes for workers’ compensation claims professionals.
Golfers Special Events Co-Chair
Heather Kerlin - Kerlin Claim Service LLC
Heather began her career in the insurance industry as a secretary for a local claims office. She
obtained her adjuster's license and has been in the casualty business for many years with various
insurance carriers as a staff adjuster. In 2010, Heather began working as an independent adjuster
doing property, auto and general liability claim investigations with Kerlin Claim Service. She has been
an active member of the JCA for many years and her personal involvement with the JCA Golf Outings
have helped to make them very successful.
Golf Sponsors Special Events Co-Chair
Bill Schwab - Specialty Group
Bill is Account Manager with Specialty Group, Jacksonville Beach, FL. He is a graduate of Episcopal
High School and attended Florida State University. He has served many years on the JCA Board of
Directors and has received accolades as one of the most successful golf events planner in the area. He
was conferred a JCA Life Member in 2006.
Community Outreach, Charities & Scholarship Chair
K, Mona Dupont - Restore24
Mona is volunteer with the American Red Cross. She also teaches summer safety and fire prevention to children in private and public schools as a volunteer. Mona works with Restore24 which is a private and family owned business. She has been an JCA Member for several years.
Past President and Board of Directors
Tammy Sorrento - Allstate
Tammy began her career as an agent for American Insurance Underwriters. When she realized her passion was claims, she began working at Carolina Casualty Insurance Company in 2001. She obtained experience in Property Damage, Bodily Injury and Serious Losses in the Commercial Transportation Market. In 2010, she networked within the JCA and was hired by Allstate to handle represented claims. Her current position is the Operations Performance Leader for the Jacksonville office. She has been a member of the JCA since 2001 and has served as Treasurer, Community Outreach Chair and most recently President and Board of Directors.
Gala Event Co-Chair
Sonya Ananias - Housing
Sonya is the
Regional Sales Manager at Housing Headquarters.
She began her career with State Farm Insurance
Company in 1998 as a Field Property Specialist.
After nearly 5 years as a field adjuster she
took on the opportunity to work at Housing
Headquarters. Starting as an internal
relocation manager she then moved on to the
sales and marketing team. With her drive and
determination, she has continued to open new
territories for Housing Headquarters in the
southwest and southeast United States. She has
continued to shape the company to better serve
adjusters and policyholders on a national
Gala Event Co-Chair
Jason Hisey, AIC, AIS, ACA - HISI,
Jason is a
seasoned all-lines insurance adjuster and
appraiser with HISI, Inc. He earned his B.S.
degree from Florida Gulf Coast University.
Jason joined the United States Marine Corps
Reserves in 2000 and has completed three combat
deployments to Iraq and one humanitarian
deployment to ground zero of Hurricane Katrina
where he volunteered to participate in rescue
and recovery operations. He is currently a
Gunnery Sergeant at Company D, 4th Assault
Amphibian Battalion, 4th Marine Division. Jason
is also a seasoned catastrophe manager and has
continually participated in catastrophe work
since 2003. He has earned his Associate in
Claims (AIC), Associate in Insurance Services
(AIS) and Accredited Claims Adjuster (ACA)
professional designations and has completed the
Certificate in General Insurance (INS), WIND
Certified Umpire, WIND Certified Appraiser and
IAUA Certified Property Insurance Appraiser and
Umpire (CPAU) certifications. Jason holds a
seat on several insurance organization
committees to include the Windstorm Insurance
Network (WIND), the Orlando Claims Association
(OCA) and the Jacksonville Claims Association