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Meeting 3 Weeks Early This Month

JCA Monthly Meeting With CEU

Because This Is Our Only Meeting Prior To The Holidays We Will Be Collecting Unwrapped New Toys for Toys-4-Tots and We Will Accept New Unwrapped Gifts and Hold Special 50-50 Drawings for Hubbard House and Safe Harbor Maritime Academy

LOCATION: DeerCreek Country Club - Jacksonville

Social Networking Begins at 5:30PM

Dinner Meeting Begins Promptly at 6:00 PM

TOPIC: "5 Myths About Shoulder Surgery"

SPEAKER: Dr. Albert Volk

FROM: St. Augustine Ortho

1 CEU Optional


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Officers / Board of Directors

Jeanette Lanier - Citizens Property Insurance Corporation
Email: jeanette.lanier@citizensfla.com
(904) 296‐6105 X 7240

Jeanette began her career in the insurance industry in 1977 with USAA Cupertino, Ca. Upon moving back to Jacksonville, she worked with the commercial trucking company, CCIC, in the first party unity where she obtained her multi-line adjuster's license. In 1983, she joined Hanover Insurance Company. Jeanette has been with Citizens for more than seven years as a Liability Adjuster. Jeanette has been a member of the JCA since 1980, she held the position of treasurer, and a volunteer of the golf outings for many years.

Vice President & Membership Chair
Deborah Burgess - Carolina Casualty Insurance Co.
Email: deborahburgess.jca@gmail.com
(904) 363‐7286

Deborah (Debbie) has 30 years of experience in the transportation industry. She earned her Associate Degree in Insurance Management from Florida Junior College in 2002 while employed by International Transit Trucking Company as their Safety Director and Risk Manager. Her career in the commercial insurance industry began in 2003 at Carolina Casualty Insurance Co. Deborah continued her college education, and upon receipt of her Paralegal Studies Degree in 2006 was promoted to bodily injury adjuster at Carolina Casualty, a position she still holds.

Cindy Rodda - Allstate
Email: cdbq3@allstate.com
(904) 223‐2674

Cindy obtained her Bachelor of Science degree from Florida State University in 1987. She began her career with Allstate in 1988. Cindy holds the designation of Senior Claims Law Associate from the American Educational Institute and is a Panelist for Arbitration Forums. She has been an active member of the JCA for several years and served the office of Treasurer previously.

Natalie Johnson – Allstate
Email: cd3n3@allstate.com
(904) 223‐2685

Natalie Johnson began her career with Allstate in 1977 and is currently an Unrep Staff Claim adjuster. She has held many positions within the company and worked in numerous disciplines during her career, including managing an Unrep Unit and Subrogation. She transferred to Jacksonville in 2002. She holds the designation of Senior Claims Law Associate from AEI and is a Panelist for Arbitration forums. She has been an active member of the JCA for several years and has served on the Board of Directors.

Immediate Past President and Board of Directors
Tammy Sorrento - Allstate
Email: telli@allstate.com
(904) 223‐2710

Tammy began her career as an agent for American Insurance Underwriters. When she realized her passion was claims, she began working at Carolina Casualty Insurance Company in 2001. She obtained experience in Property Damage, Bodily Injury and Serious Losses in the Commercial Transportation Market. In 2010, she networked within the JCA and was hired by Allstate to handle represented claims. Her current position is the Operations Performance Leader for the Jacksonville office. She has been a member of the JCA since 2001 and has served as Treasurer, Community Outreach Chair and most recently President and Board of Directors.

Board of Directors
John O'Dell, ACA, CCA, CCP, Web Site Chair
John O'Dell & Associates

Email: jodell@kbjohnodell.com
(904) 322‐0383

John is an authorized Top 10 Triangle Club, Kaeser & Blair Promotional Products Distributor. He brings over 700 quality promotional products to his customer that includes just about anything that a logo can be screen printed or embroidered including all the top names in sports apparel. John is also the Executive Director of the Certified Claims Professional Accreditation Council Inc. (CCPAC). He has more than 25 years experience in the transportation industry specializing in cargo legal liability claims, cargo loss prevention and cargo security. John was formerly Director of Risk Management for Landstar. He currently serves as Director on the Transportation Arbitration Board (TAB).

JCA Meeting Planner Co-Chair
Judi Zills - Adjusters' Best Claims Services
Email: zills11@yahoo.com
(904) 744‐5900

Judi obtained her MBA from Jacksonville University in 2004. She began her career adjusting claims for Crawford & Company in Lakeland, FL. One year later she obtained her All Lines Adjuster license and eventually relocated to Jacksonville with Cigna in their workers comp center. Subsequently she became a Senior Field & Fraud Investigator with Zenith Insurance Company for ten years and an All Lines Senior Field Investigator with Mutual Risk Services, Inc. Judi is now President and CEO of her own company, Adjusters' Best Claims Services in Jacksonville. www.adjbest.com

At Council
Ed Williammson, Jr., Esq. - Eraclides, Gelman, Hall, Indek, Goodman & Waters LLC
(904) 306‐9955

Ed received his Bachelor’s degree from Jacksonville University in 1991 and his law degree from The Cumberland School of Law in 1995. His practice areas include workers’ compensation, longshore and harbor workers’ compensation, and other injury and employment related litigation. He has been a member of the Florida Bar (Workers’ Compensation Section) since 1995, and is currently a member of the Jacksonville Bar Association (Workers’ Compensation Section). He is a founding member of the E. Robert Williams Inn of Court, and has served on the Statewide Board of Directors of the Friends of 440 Scholarship Organization. Ed is a member of the Florida Bar Association. His bar memberships also include the United States District Court, Middle District of Florida. He has lectured at various seminars, including continuing education classes for workers’ compensation claims professionals.

JCA Holiday Gala Chair
Holly Douglas - Action Consulting & Environmental
Email: hdouglas@ace-envr.com

Holly is the President and founder of Action Consulting & Environmental Services headquartered in Palm Coast, Fla. For over eight years provided continuing education courses on various topics concerning the insurance industry. She is a Subrogation I and II Certified, a State Certified Residential Contractor, Certified Mold Re-mediator and Assessor, and a continuing education provider and instructor for the Department of Financial Services and Department of Business and Professional Regulations for Community Association Managers.

Gala Event Co-Chairs
Sonya Ananias - Housing Headquarters
Email:  sananias@housingheadquarters.com
(813) 785-7618

Sonya is the Regional Sales Manager at Housing Headquarters. She began her career with State Farm Insurance Company in 1998 as a Field Property Specialist. After nearly 5 years as a field adjuster she took on the opportunity to work at Housing Headquarters. Starting as an internal relocation manager she then moved on to the sales and marketing team. With her drive and determination, she has continued to open new territories for Housing Headquarters in the southwest and southeast United States. She has continued to shape the company to better serve adjusters and policyholders on a national basis.

Gala Event Co-Chairs
Jason Hisey, AIC, AIS, ACA - HISI, Inc
Email:  jason@hisinet.com
(813) 326-0188

Jason is a seasoned all-lines insurance adjuster and appraiser with HISI, Inc. He earned his B.S. degree from Florida Gulf Coast University. Jason joined the United States Marine Corps Reserves in 2000 and has completed three combat deployments to Iraq and one humanitarian deployment to ground zero of Hurricane Katrina where he volunteered to participate in rescue and recovery operations. He is currently a Gunnery Sergeant at Company D, 4th Assault Amphibian Battalion, 4th Marine Division. Jason is also a seasoned catastrophe manager and has continually participated in catastrophe work since 2003. He has earned his Associate in Claims (AIC), Associate in Insurance Services (AIS) and Accredited Claims Adjuster (ACA) professional designations and has completed the Certificate in General Insurance (INS), WIND Certified Umpire, WIND Certified Appraiser and IAUA Certified Property Insurance Appraiser and Umpire (CPAU) certifications. Jason holds a seat on several insurance organization committees to include the Windstorm Insurance Network (WIND), the Orlando Claims Association (OCA) and the Jacksonville Claims Association (JCA).

Special Events Chairs
Heather Kerlin - Kerlin Claim Service
Email: pappa@allstate.com
(904) 223‐2706

Heather began her career in the insurance industry as a secretary for a local claims office. She obtained her adjuster's license and has been in the casualty business for many years with various insurance carriers as a staff adjuster. In 2010, Heather began working as an independent adjuster doing property, auto and general liability claim investigations with Kerlin Claim Service.

Special Events Co-Chair
Bill Schwab - Specialty Group
Email: bschwab@specialtygroupinc.com
(904) 545‐5294

Bill is Account Manager with Specialty Group, Jacksonville Beach, FL. He is a graduate of Episcopal High School and attended Florida State University. He has served many years on the JCA Board of Directors and has received accolades as one of the most successful golf events planner in the area. He was conferred a JCA Life Member in 2006.

Community Outreach, Charities & Scholarship Chair
K, Mona Dupont - Restore24
Email: mona@restore24.net
(904) 444‐5649

Mona is volunteer with the American Red Cross. She also teaches summer safety and fire prevention to children in private and public schools as a volunteer. Mona works with Restore24 which is a private and family owned business. She has been an JCA Member for several years.




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